Frequently Asked Questions
Frequently Asked Questions
What is the venue capacity?
The venue can accommodate 110 guests seated (85 with DJ and/or Band) or 175 guests cocktail style. The max. occupancy per the COB is 232.
How do I book and submit payment?
You may reach out to us via our contact form for bookings or send us an email. We require 50% of the venue rental fee (Date-hold deposit) upon booking to secure your date. The remaining balance is due 14 days before your event. For events booked less than 2 weeks in advance, the full payment must be paid at the time of booking. Payment can be made via Square, PayPal, or CashApp. Service charges applicable with credit or debit payments using Square.
What is the cancellation policy?
The fees that will be forfeited upon a cancellation shall be as follows:
- Up to 14 days prior to the event, the client will forfeit 100% of the facility rental fee
- 15-30 days prior to the event, the client will forfeit 75% of the facility rental fee
- 31-45 days prior to the event, the client will forfeit 50% of the facility rental fee
- 46-60 days prior to the event, the client will forfeit 25% of the facility rental fee
For events cancelled on holidays or during the month of December, the client forfeits 100% of the facility rental fee.
It is recommended that all clients purchase event insurance with a cancellation policy of your choice to protect and cover your investment should a loss occur. These policies can be found online or with your personal insurance agent. A few to research: www.eventsured.com www.vensura.co/ www.wedsafe.com They are reasonability priced and worth every penny!
If we are able to re-book the facility for the same date, we will refund the facility rental fee minus difference in cost of the new rental arrangement.
Is there a security deposit?
Yes, a security deposit of $400 is required for all events ending after 10PM and $100 for all other bookings. This deposit must be paid 3 days prior to your event. Your security deposit will be refunded within 1 – 2 business days if the venue agreement is met after your event.
What is your policy on serving alcohol?
You are welcome to bring your own alcohol for your event. However, we do require a venue-approved and TABC bartender bartender(s) to serve.
Do I need to have security?
For events with more than 80 guests and where alcohol is served, security is required until the event has ended.
Do I need event insurance?
Event insurance is highly recommended to cover potential venue or property damages caused by guests or vendors. The security deposit will be used to address damages, with any additional charges being the host’s or their insurance’s responsibility. Providers like Eventsured and The Event Helper offer this coverage. Without insurance, the host is responsible for any damages, claims, or incidents resulting from the actions of guests or vendors.
Can I decorate?
Yes, every effort will be made to allow the renter to decorate, but we do ask the following:
- No nails, screws, staples or penetrating items are to be used on our walls or floors. Anything attached to the walls, floors, doors, etc. must be preapproved
- No rice, glitter, silly string, confetti (including balloons with confetti inside), silk flower petals, etc. is allowed on site
- Helium balloons must be secured and not freed inside
What is the process for cleaning up and final walk through?
The premises must be left as found, and all trash must be bagged and removed from the premises. All rentals come with 1 hour after the event concludes to clean-up.
When can I start setting up for my event?
Your setup time starts at the time of your contracted rental time.
Where do we park?
Street parking is available on Texas Avenue and Gaillard Street. In addition, lot parking is available south of the Town Square.